£0 a month
Late replies
What's happening
Enquiries that arrive while you're treating, in the evening or at the weekend wait for a reply. Many people message several clinics and book with whichever answers first.
What closes it
Every enquiry answered within a minute on every channel, with real appointment times offered and the consultation booked straight away. Anything that needs a person is handed to your team.
Covered from Essentials.
£0 a month
No-shows
What's happening
Patients forget, or can't face calling to cancel, and the slot is too late to refill.
What closes it
Well-timed reminders that patients confirm or rearrange with one reply, so a cancelled slot can be offered to someone else, plus optional deposits for your highest-value appointments.
Covered from Essentials.
£0 a month
Patients who drift
What's happening
Patients who were happy with their treatment don't come back when they're due, simply because nobody reminded them. Over time they try another clinic.
What closes it
Treatment recalls when each patient is due, and friendly messages to lapsed patients who've agreed to hear from you, with times they can book in one reply.
Covered on Growth.
How this compares with hiring
A part-time receptionist costs around £12,000 to £14,000 a year, roughly £1,000 to £1,170 a month, and still isn't there at 11pm or on a Sunday. Clinic Growth Hub starts at £297 a month (founding clinics £207), with no VAT to add.